About our Privacy Policy
The Garden Gallery cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by the Garden Gallery. The effective date for the validity of these conditions is 07/02/2024, with the publication of a new version the validity of all previous versions expires. This Privacy Policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our Privacy Policy, please contact our contact person for privacy matters, you will find the contact details at the end of our Privacy Policy.
Magento 2.0
Our webshop is developed with software from Magento. Personal data that you make available to us for the purpose of our services will be shared with this party. Magento has access to your data to provide us (technical) support, they will never use your data for any other purpose. Magento is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Magento reserves the right to share collected data within its own group and affiliated partners in order to further improve the service. Magento takes into account the applicable legal retention periods for (personal)data.
Transip
We use the services of Transip for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Transip does not have access to our mailbox and we treat all our e – mail traffic confidentially.
Payment processors
Mollie
For the processing of a (part of) the payments in our webshop we use the platform of Mollie. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data for longer than is permitted by law.
Guest reviews
Webshop
We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide a name and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of the service, for which we have given WebwinkelKeur permission. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
Our own TGG Courier
If you place an order with us, it is our job to have your package delivered to you. We use the services of TGG courier to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with TGG Courier. TGG Koerier uses this data only for the purpose of executing the agreement. In the event that TGG Koerier engages subcontractors, TGG Koerier will also make your data available to these parties.
Invoicing and accounting
Digital invoice administration
To keep track of our administration and accounting, we use the services of Administration
digital invoice. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is transmitted and stored in a protected manner. Digital invoice administration is obliged to maintain confidentiality and will treat your data confidentially. Digital invoice administration does not use your personal data for purposes other than those described above.
External sales channels
Purpose of data processing
General purpose of the processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and US or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed for the purpose of further improving our services. This data (e.g. your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, the Garden Gallery may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forgetting request. This also means that we do not store your data for more than two years from the last moment of contact or transaction, unless there is a legal justification for this. On the basis of applicable administrative obligations, we must keep invoices with your (personal)data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
Your rights
Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, in order to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests, in the event of a request to forget, we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of access
You always have the right to view the data that we process (or have processed) and that relate to your person or can be traced back to it. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted
we will send you a copy of all data at the e-mail address known to us with an overview of the processors who hold this data, indicating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you, adjusted. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified at the e-mail address known to us.
Right to restriction of processing
You always have the right to restrict the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you, carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, as the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In such cases, you have the right to object to the processing of your personal data by or on behalf of the Garden Gallery. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Third party Cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the Privacy Policy
We reserve the right to change our Privacy Policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.